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Does one get the money back if the children are not happy?

On our group courses a refund is only possible following accident, injury or illness and on presentation of the original voucher (see reverse of the course ticket) and with a medical certificate from a local resident doctor. The refund amount is calculated based on the length of the course booked and the amount of days already attended. The total amount will be reduced accordingly. Following resignation during a course or a non-appearance on the agreed date no refund will be given.